Information We Collect
- Personal Information: Includes name, address, email, phone number, billing information, and order history.
- Non-Personal Information: IP address, browser type, and website usage patterns. We may use cookies and other tracking technologies to personalize user experience and improve site performance.
How We Use Your Information
- Order Processing: To complete purchases, facilitate payments, and deliver orders.
- Customer Support: To respond to inquiries and provide support regarding our products or services.
- Marketing & Communication: To send promotional messages, newsletters, and updates if you’ve opted in.
- Improving Services: Analyzing trends to enhance our product range and website functionality.
- Legal Compliance: To comply with legal obligations and enforce our terms.
Cookies and Tracking Technologies
- Cookies: We use cookies to improve user experience and track website usage. You can disable cookies in your browser, but some site features may be affected.
- Third-Party Tools: We may use analytics tools (e.g., Google Analytics) to monitor website traffic. These tools do not collect identifiable personal information but may capture aggregated data.
How We Share Your Information
- Service Providers: Information is shared with third-party providers (payment gateways, shipping services, marketing platforms) solely for order processing and service delivery.
- Legal Requirements: We may share information if required by law or to protect our rights and property, including fraud prevention.
- Data Security: We do not sell or rent your information. Data shared with third parties is protected by confidentiality agreements and data protection policies.
Data Security Measures
- We utilize secure servers, SSL encryption, and firewalls to protect personal information.
- Only authorized employees and third-party service providers have access to your data.
Retention of Data
- Personal information is retained only as long as needed for the purposes stated in this policy or as required by law.
Your Rights
- Access: You can request details of your personal data that we hold.
- Correction: If information is incorrect or incomplete, you can request corrections.
- Deletion: You may request deletion of your data unless retention is required for legal reasons.
- Withdraw Consent: If you opt-in for marketing, you may withdraw consent at any time.
Children’s Privacy
- We do not knowingly collect personal information from children under 13. Parental consent is required for purchases or registrations for children.
International Transfers of Data
- If data is transferred outside India, we ensure it is subject to appropriate safeguards and data protection standards.
Third-Party Links
- Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to the Privacy Policy
- We may update this policy occasionally. Changes will be posted on this page with the last updated date at the top.
Contact Us
- For privacy-related inquiries or to exercise your rights, please contact us at info@auinnovations.in, support@urbabyshop.com or via our mailing address: AU Innovations Private Limited, TC 10-104-1, Samskara Lane, Powdikonam P.O, Trivandrum, Kerala, India.
Acceptance of Terms
By using our services, you accept the terms outlined in this Privacy Policy.